Frequently Asked Questions
Everything you need to know about your Elix experience.
What is the standard shipping timeframe?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days for all domestic orders.
How do I return an item that doesn't fit?
Elix offers a 30-day hassle-free return policy. Simply use our online portal to generate a prepaid return label and drop your package at any authorized carrier location.
What materials are used in Elix garments?
We prioritize sustainability and quality, utilizing organic cotton, recycled polyester, and ethically sourced wool to ensure premium comfort and durability.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
Do you offer international shipping?
Yes, Elix ships to over 50 countries worldwide. International delivery times vary by location but typically range from 7 to 14 business days.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Afterpay.